Returns & Exchanges
At Primal Queen, we want you to feel empowered in your purchase, which is why we offer a 30-day return window for all unworn apparel in its original condition. If your new pieces don't fit your royal standards, our seamless exchange process ensures you find the perfect fit without the hassle.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the garment is free from wear or makeup marks.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing